Privacy Policy

Last updated: 14.01.2026

This Privacy Policy explains how the website https://soultree.com.ua/ (hereinafter the “Site”, “we”, “us”) collects, uses, stores, and protects your personal data. By using our Site, you agree to the practices described below.

We act in accordance with the laws of Ukraine, in particular the Law of Ukraine “On Personal Data Protection”, and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Who we are

Site owner: Sole Proprietor (FOP) Sukhomlynova Kateryna Viktorivna
E-mail for personal data requests: info@soultree.com.ua
Phone: (067) 582 03 07

2. What data we collect

We may process the following categories of data:

  • Account data: first name, last name, e-mail, phone number, delivery/billing address.
  • Order and payment data: selected products, amounts, statuses, payment/delivery method (payment details are securely processed by the payment provider; we do not store full payment card details).
  • Communications: inquiries via chat/messengers, e-mails, reviews.
  • Technical and analytics data: IP address, cookies, device/browser identifiers, page visit data, traffic sources (via cookies, pixels, and similar technologies).
  • Marketing preferences: newsletter subscription, participation in promotions/loyalty programs.

3. Legal grounds and purposes of processing

We process data only within lawful grounds:

  • Performance of a contract (placing and delivering orders, customer service).
  • Legitimate interest (fraud prevention, improving our service and the Site, analytics).
  • Compliance with legal obligations (accounting, tax reporting, responding to government requests).
  • Consent (marketing newsletters, use of certain cookies/pixels where required).

We use data to:

  • process orders and ensure payment and delivery;
  • provide customer support;
  • show relevant content/products;
  • perform analytics on traffic and effectiveness (aggregated/pseudonymized);
  • send service messages and marketing materials (with your consent).

4. Cookies and similar technologies

We use cookies to ensure stable operation of the cart, account login, saving preferences, and for analytics/marketing (with consent).

You can manage cookies via the consent banner (if displayed) and in your browser settings. Disabling non-essential cookies may reduce the convenience of using the Site.

5. Payments, delivery, and third-party services

We may transfer the minimum necessary data to trusted contractors to fulfill your orders:

  • Payment providers: {LiqPay/Fondy/WayForPay/other}. They receive the data required to process the payment and act as separate controllers/processors.
  • Delivery services: {Nova Poshta/Meest/others} — receive the data required for delivery.
  • Analytics/marketing (with consent): {Google Analytics/Tag Manager, Meta Pixel}.

We enter into contracts/agreements with third-party providers and require an appropriate level of data protection.

6. Who we share data with

Data may be shared with:

  • payment and logistics partners (see above);
  • hosting providers, IT support, e-mail newsletter services;
  • government authorities — in cases provided by law.

We do not sell your personal data.

7. Data retention

We retain data for as long as necessary for the purposes for which it was collected:

  • order data and accounting documents — up to 5 years (or another period required by law);
  • account data — while the account is active (or until you delete it/request deletion);
  • analytics data — usually up to 26 months (or another period configured in the analytics service);
  • marketing data — until consent is withdrawn.

8. International transfers

If data is transferred outside Ukraine/the EU (for example, to cloud providers), we ensure appropriate safeguards for its protection (EU standard contractual clauses, etc.).

9. Your rights

You have the right to:

  • access your data and obtain a copy;
  • correct inaccurate or incomplete data;
  • request deletion (“right to be forgotten”) if there are no legal grounds for further processing;
  • restrict or object to processing in cases provided by law;
  • withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal);
  • data portability (where applicable);
  • lodge a complaint with the competent authority.

To exercise your rights, contact: info@soultree.com.ua.

10. Security

We use technical and organizational measures to protect data (HTTPS, access control, regular updates, data minimization). No online transmission can guarantee 100% security, but we continuously improve our security measures.

11. Children’s data

Our Site is not intended for persons under 16 years of age. If you believe a child has provided us with their data without parental consent, contact us and we will delete such information.

12. Changes to this Policy

We may update this Policy from time to time. The current version is always available at https://soultree.com.ua/. The date of the last update is shown at the beginning.

13. Contacts

For privacy-related inquiries, contact:
E-mail: info@soultree.com.ua
Phone: (068) 582 03 07

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